Drive quality performance while simultaneously ensuring compliance

SHP for Hospice offers an automated, comprehensive, yet simple real-time data solution to help your hospice easily manage and maintain quality performance while simultaneously ensuring compliance with CMS hospice requirements such as CAHPS® Hospice, QAPI and HIS.

Transparency and Accountability

Bring operational transparency to your organization to drive the accountability required to remain competitive in local and national markets. There is no waiting for reports quarterly published. You can monitor trends and track performance for any date range, anytime.

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SHP is Your Answer to CAHPS Hospice

SHP supports a suite of interactive real-time CAHPS Hospice satisfaction survey analysis reports. All survey data, including family/caregiver hand written comments, are available immediately and scores are ranked against the industry’s largest benchmark. With nearly two decades of experience working with hospices of all sizes and geographical locations, SHP is your hospice vendor of choice. We combine deep industry knowledge with modern technology to produce the standard in hospice reporting.

We've also created a helpful CAHPS Hospice Frequently Asked Questions page so you can better understand the guidelines for participation! Visit our CAHPS Hospice FAQ page for more information.

CAHPS Hospice FAQs

A Complete Hospice Quality Reporting (HQRP) Reporting Suite

These reports automate what would otherwise take countless hours, with the added power of ranking your scores against the largest benchmark in the industry. This lets you concentrate on patient care while getting the most out of your data.

Our comprehensive HQRP reports help you proactively monitor and benchmark the seven new public quality measures that CMS will calculate from the Hospice Item Set (HIS). Though a date has not yet been set for public reporting on 'Hospice Compare', getting insight into these measures well in advance gives you a key advantage.

Hospice Charts

As your hospice dives into CAHPS Hospice and HIS based public reporting, SHP's no-software-to-install, instant updates, real-time alerts, customizable dashboards, integrated CAHPS survey reports, suite of educational materials and personalized customer support make SHP the hospice survey vendor of choice.

The right tools make it possible. SHP for Hospice delivers these essential capabilities:

  • Drill-down functionality allows research into scores and details at the click of a button.
  • Immediate identification of clinicians with questionable performance.
  • Roll-up reports that allow organizations with multiple locations an easy monitoring solution.
  • The largest hospice benchmark of its kind in the industry.
  • Fully automated interfaces with every major hospice software system.
  • Customizable dashboards give management and staff a real-time picture of key performance indicators.
  • Run and filter any report by parameters including date range, symptom control and more.
  • Integrated CAHPS Hospice and FEBS survey reports with dynamic drill-downs and respondent comments.
  • Track key performance indicators including symptom management, length of stay, location of services, adverse events and more.
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  • Quality Measures Diagnosis
  • Revenue Benchmark Analysis
  • Staff & Process Efficiency Optimization
  • Maximizing Documentation Accuracy


After extensive research of several benchmarking products, we chose SHP as we believed it would provide not only the best product available, but also believed that your organization would continue to improve your product and be a leading innovator of excellence. We have been extremely pleased with our decision to contract with SHP and certainly believe we made the right choice. Not only is your product outstanding, but the accessibility, friendliness and professionalism of your staff is second to none.”

- Csilla Farkas, RN, BSN, Adminstrator, Hygeia Home Health, LLC

CS4Our Support team is legendary in the industry.
Your SHP Customer Manager provides one-on-one support to help you achieve and maintain top-tier performance and stay ahead of the National Benchmark curve.

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