At SHP, we pride ourselves on our uncompromising focus on best customer service and experience. Without question, our 98% retention rate is the metric we are most proud of.
Since 2016, we’ve been measuring client satisfaction using a Customer Thermometer, receiving over 20,000 survey ratings and nearly 5,000 comments in that timespan. Our goal is to maintain a Net Promoter Score (NPS, a measure of customer satisfaction) of 90 or more from our customers.
We are proud to report that we have achieved our goal over the last four years, including maintaining an upward trend after switching to work-from-home during the pandemic.