The new PDPM Impact Report is here. The latest IntelliLogix™ update is designed to allow skilled nursing facilities to see the financial impact realized from MDS Scrubber utilization for PPS assessments. It also allows the user to drill down into specific facilities and resident detail highlighting resident characteristics and alert changes.
Since 2016, we’ve been measuring client satisfaction using a Customer Thermometer, receiving over 20,000 survey ratings and nearly 5,000 comments in that timespan. Our goal is to maintain a Net Promoter Score (NPS, a measure of customer satisfaction) of 90 or more from our customers.