CAHPS Hospice Survey
Patient satisfaction surveys are only valuable if they drive action. SHP's CAHPS Hospice solution gives you the real-time benchmarks to turn survey responses into targeted performance improvements — and our analytics automatically surface trends in patient satisfaction scores, highlighting the care areas and individual clinicians where coaching will have the greatest impact.
At SHP, we do more than just administer surveys. As a CMS-approved CAHPS Hospice vendor, our goal is to help your organization turn data into a powerful part of your business strategy. Starting with January 2026 decedents, SHP offers web-mail mode — combining web-based surveys with traditional mail options for higher response rates, faster completion times, reduced postage costs, and real-time response tracking. With one of the highest CAHPS Hospice survey response rates in the industry, SHP represents the gold standard for benchmarking and performance improvement, backed by well-established data integration with every major EHR.
Why SHP?
Extensive Experience
Nearly 30 years of healthcare survey administration means we've seen — and solved — every compliance challenge CMS can present. Our robust quality control and validation processes keep your organization protected from penalties and audit-ready at all times.
Trusted Execution
SHP surveys millions of patients each year across home health, hospice, and skilled nursing settings. Our proven methodologies and rigorous implementation standards ensure the data you receive is accurate, reliable, and defensible — every time.
Seamless Integration
Survey results only drive improvement when they're connected to the right context. SHP integrates patient responses directly with quality metrics, linking feedback to specific care settings and clinicians so you can monitor performance in real time and act on what the data reveals.
Unparalleled Support
A 98% client retention rate isn't an accident — it's the result of genuine, hands-on partnership. Every SHP customer is assigned a dedicated strategic accounts manager who knows your organization, answers your questions, and helps you get maximum value from the solution from day one through renewal.
